Privacy Policy

Your privacy is fundamental to our mission at Sylvan Health.

Last Updated: October 26, 2023

We collect your data to provide and improve our services, designed for mature adults navigating their health journey. We take extreme measures to keep it safe and secure, and we will never sell your personal health information. This policy provides the full details on how we protect your well-being, both physically and digitally.

1. Information We Collect

Sylvan Health collects various types of user information to provide and enhance our tailored wellness services. We believe in transparency about the data we gather:

Information You Provide: This includes details you submit when creating an account (name, email, age, general location), and responses to health surveys or assessments you voluntarily complete via our platform. This health data helps us personalize lifestyle recommendations and wellness programs.
Information from Connected Devices: With your explicit consent, we may integrate data from wearables or other health-tracking devices you connect to Sylvan Health. This could include steps, heart rate, sleep patterns, and other biometric information to offer holistic insights.
Technical Information: As with most digital services, we collect standard technical data. This includes IP addresses, browser type, operating system, approximate geographical location, and data gathered through cookies and similar technologies to improve site functionality and user experience.

2. How We Use Your Information

The data we collect is utilized to provide you with the most effective and personalized health and wellness journey. We use your information responsibly and strategically for the following purposes:

To Personalize Your Experience

We use your health data and preferences to curate daily blog content, recommend relevant lifestyle upgrades, suggest products, and tailor wellness programs specifically for you.

To Communicate With You

We use your contact information to send you important updates, notifications about your account, and (if you opt-in) newsletters with health insights and special offers.

For Research and Development

We analyze anonymized and aggregated user data to understand trends, improve our services, develop new features, and refine our wellness programs without identifying individual users.

To Process Payments

When you purchase a subscription or curated product, we collect necessary payment information to process transactions securely. This data is handled by trusted third-party payment processors.

3. Data Security

At Sylvan Health, safeguarding your sensitive health information is paramount. We employ a robust, multi-layered security framework to protect your data from unauthorized access, alteration, disclosure, or destruction. We are committed to fostering an environment where your trust is well-placed.

Advanced Encryption: Your data is protected using industry-standard encryption protocols both in transit (TLS/SSL) and at rest (AES-256). This means that whether your data is moving between your device and our servers or stored in our databases, it is scrambled and unreadable without proper decryption keys.
Secure Servers and Access Controls: Our data is hosted on secure, compliant cloud infrastructure, protected by physical and digital safeguards. Access to sensitive user data within Sylvan Health is strictly limited to authorized personnel who require it to perform their duties, with strong authentication and logging measures in place.
Regular Security Audits: We conduct periodic security audits and vulnerability assessments by independent third parties to ensure our systems are continuously protected against emerging threats and to maintain the highest standards of data integrity.

We are dedicated to continuously reviewing and enhancing our security measures to ensure your personal and health information remains confidential and secure.

4. Your Data Rights

You have control over your personal data. Sylvan Health respects your rights regarding your information, including transparency in its use and the ability to manage your privacy settings. You may:

Access and Update: Access and update your account information and health data at any time through your profile settings.
Request Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
Data Portability: Request a copy of your data in a machine-readable format.

For any questions or to exercise your data rights, please contact us at [email protected].

Changes to This Privacy Policy

Sylvan Health may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. Any material changes will be communicated to you through our website or direct notification.